Hand & Stone Massage and Facial Spa
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Reviews
What clients love
- •Specific therapists (Kasha, Alayna) deliver excellent massages and facials
- •Clean, relaxing environment conducive to deep relaxation
- •Membership packages offer good value for regular clients
Things to consider
- •Staff disorganization, rushed service, and condescending product recommendations reported
- •Membership cancellation policy disputes and management interactions criticized
3.0 (20)
Philip J.
Wed, Mar 18, 2026
If you want the best massage ask for Kasha and if you want the best facial ask for Alayna!!
Sarah W.
Mon, Mar 9, 2026
Hand and Stone is fabulous. I get the best deal out of the membership. It is clean, relaxing and all the staff are wonderful. More
martclement l.
Mon, Mar 9, 2026
Scammers about their membership package!! Had unused months of service last year and finally decided to cancel it last november. They told me per policy they need to charge 1 more month for december. I gave in and said okay as long as it … More
Kathleen G.
Mon, Mar 9, 2026
Such a relaxing place! I literally fell asleep during my massage. My husband here brought me for a surprise massage and it was the best surprise ever.
Aye l.
Thu, Jan 8, 2026
Rude manager
Damien O.
Wed, Sep 10, 2025
I brought my mom here for her birthday. Bad idea. The staff seemed disorganized and they rushed through everything. The staff Elena recommended these products that we know aren’t for her skin type but she condescendingly insisted she was right. Pretty sure it’s just this location. Other ones seemed better managed.
About
Hand and Stone Northbrook offers massages and facials in a clean, relaxing environment. Clients frequently praise specific therapists—particularly Kasha for massages and Alayna for facials—and report positive experiences with the membership value. The facility maintains a peaceful atmosphere where guests report falling asleep during treatments. However, experiences are inconsistent; some clients encountered disorganized staff, rushed service, and pushy product recommendations. Management interactions have also drawn criticism. Overall sentiment is mixed, with strong praise for individual practitioners offset by operational and service concerns at this location.
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